Eckhart Public Library
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Archived News

November 30, 2012

Nook Error Message

If you receive this error message on your Nook, "User Not Activated" try the following steps to resolve the issue: 

1.Download the latest version of Adobe Digital Editions 2.0
2.Migrate all books to the new version. (Just answer YES to the question posed by the install software).
3.
Uninstall the old version (the install package leads them through this step also, just answer YES).
4.Re-boot computer.
5.
Restart device.
6.
Connect device to computer.
7.Re-authorize if prompted. (make sure BARNES AND NOBLE username and PW match the ones used for authorization.)
8.Try a new download.

If this solution did not work for you, try deautorizing and reauthorizing Adobe Digital Editions and your computer.

If you need additional assistance, please contact us.